We are happy to assist you. Please read below for the best way to reach us.
Email
Email is our primary and preferred method of contact for all customer service inquiries including order questions, service inquiries, and general support.
We do our best to respond to all emails within 2–4 business days. Please allow the full window before following up.
Website Chat
You may also reach us through the chat feature located at the bottom right of our website. Chat messages are not monitored in real time and will receive a response within 2–4 business days.
Please Note
Our social media accounts are not monitored for customer service inquiries. Please do not use TikTok, Instagram, or any other social platform to submit orders, service requests, or support questions. We cannot guarantee responses to messages received through social media and are not responsible for inquiries submitted there.
Before Reaching Out
We recommend reviewing our policies prior to contacting us, as many common questions are answered there:
- Shipping Policy
- Refund Policy
- Ritual Policies
- Terms of Service