ABOUT DAI

Who’s Behind SznOfDai?

I’m Dai, 26, and I am originally from Florida, however I recently moved and currently live in New Orleans, where I am undertaking (read suffering) through my second year of law school. I’m the girly behind SznOfDai and readings, oils and rituals you see here. 

How Did You Get Into Tarot & Spirituality?

I’ve been reading Tarot for almost eight years, and spirituality has been a part of my life for quite some time as I come from a family with readers, healers, and other practitioners. 

What Does Your Practice Look Like?

I primarily practice Hoodoo, but I wouldn’t necessarily describe myself as solely a Hoodoo practitioner or try to put my entire practice into one label. I’m still learning about my practice, my family’s history, and the traditions connected to them.

I don’t consider myself a seasoned professional or someone who knows everything. I do, however, know my skills and the time ive put into developing them, and I’m excited to share what I’ve learned and created with you.

How Do Your Product Drops Work?

Since I’m balancing SznOfDai with law school, most products are released through limited drops. Products are handcrafted in specific quantities and spiritually prepared before being shipped.

Once a drop sells out, it’s sold out until a future drop or restock is announced. Some oils and restocks may be available for pre-order, and will be announced if so. 

ORDERS & PROCESSING

When will my order ship?

Orders are processed within 7 business days before they are shipped.

Processing time refers to the time it takes for your order to be prepared and fulfilled. It does not include the time your package spends in transit with the shipping carrier.

Once your order has been processed and shipped, you will receive tracking information so you can follow your package.

How long does shipping take?

Shipping time begins after your order has been processed and shipped.

U.S. orders are shipped through USPS.

For international orders, available shipping options may include DHL or USPS. The available services and rates for your destination will be displayed during checkout.

Once your package has been handed over to the carrier, delivery times are determined by the carrier and can vary.

What are considered business days?

Business days are Monday through Friday.

Business days do not include weekends, federal holidays, or other days when SznOfDai is closed.

If a business closure or holiday schedule will affect processing times, updates will be posted on the website.

Where can I find my tracking information?

Your tracking information will be provided via email once your order ships.

You can find your tracking information through your SznOfDai customer account.

You can also download the Shop app by Shopify and sign in using the email address associated with your order. Your order and tracking information can be accessed through the app.

Why hasn’t my order shipped yet?

Please remember that processing time and shipping time are separate.

Your order must first be processed and prepared before it is handed to the carrier. The 7-business-day processing timeframe does not include the time your package spends in transit.

Can I cancel my order?

No. Physical product orders are final once placed and are not eligible for cancellation or refund.

Please review your order carefully before completing your purchase.

Can I combine multiple orders?

Yes, as long as your first order has not shipped yet.

To request that orders be combined, email customerservice@sznofdai.com within 24 hours of placing the additional order and include the order numbers you’d like combined.

When orders are combined, the 7-business-day processing period restarts from the most recent order placed.

Once an order has shipped, it cannot be combined with another order.

 

SHIPPING & DELIVERY

How are U.S. orders shipped?

Domestic orders are shipped through USPS.

How long does shipping take?

Domestic shipping typically takes 3–7 business days after your order has shipped.

Carrier delivery estimates are not guaranteed.

Remember that shipping time is separate from the 7-business-day processing period.

Do you ship internationally?

Yes!

International orders may be shipped through DHL or USPS. Available shipping methods and rates will be displayed at checkout based on your destination.

Why is my international order taking longer than expected?

International shipments may take additional time because of customs processing, international transit, carrier delays, and other circumstances outside of our control.

Once your package has been handed to the carrier, SznOfDai is not responsible for delays caused by the carrier, customs, weather, or other circumstances outside of our control.

Where can I find my tracking information?

Once your order ships, tracking information will be provided.

You can view your order and tracking information through your SznOfDai customer account.

You can also use the Shop app by Shopify by signing in with the same email address used to place your order.

Can I change my shipping address?

Yes, address changes can be requested within 24 hours of placing your order.

Email customerservice@sznofdai.com with your order number and correct shipping information.

What if I need to change my address after 24 hours?

After 24 hours, an address change is no longer guaranteed.

If the change can still be accommodated, a $10 address change fee will apply.

Once your order has shipped, the address cannot be changed.

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because of an incorrect address, reshipping fees will apply.

What if my package is delayed?

Shipping timeframes are carrier estimates and are not guaranteed.

Once your package has been handed to the carrier, SznOfDai is not responsible for carrier delays, weather-related delays, customs delays, or other circumstances outside of our control.

Please use your tracking information to monitor your shipment and contact the carrier directly if needed.

What if my tracking says delivered but I don’t have my package?

If your tracking information shows that your package was delivered, check the delivery location listed by the carrier and the surrounding areas where the package may have been left.

If you still cannot locate your package, contact the carrier directly for assistance.

DAMAGED OR MISSING ORDERS

My order arrived damaged. What should I do?

Contact customerservice@sznofdai.com within 48 hours of delivery.

Your email must include clear photos of:

• The damaged item
• The interior packaging
• The exterior shipping box

Claims submitted after the 48-hour window or without the required photos will not be reviewed.

You’ll receive a response within 3–5 business days.

Something is missing from my order. What should I do?

Contact customerservice@sznofdai.com with your order number and details about the missing item.

DAMAGED OR MISSING ORDERS

My order arrived damaged. What should I do?

Contact customerservice@sznofdai.com within 48 hours of delivery.

Your email must include clear photos of:

• The damaged item
• The interior packaging
• The exterior shipping box

Claims submitted after the 48-hour window or without the required photos will not be reviewed.

You’ll receive a response within 3–5 business days.

Something is missing from my order. What should I do?

Contact customerservice@sznofdai.com with your order number and details about the missing item.

 

RETURNS, REFUNDS & CANCELLATIONS

Do you accept returns or exchanges?

No. All sales are final.

Due to the handcrafted and spiritually prepared nature of SznOfDai products and services, returns and exchanges are not accepted except in circumstances specifically covered by our policies.

Can I get a refund if I change my mind?

No.

We do not issue refunds for change of mind, incorrect purchases, dissatisfaction with a product, dissatisfaction with spiritual results, perceived ineffectiveness, or processing and shipping timeframes.

Are Tarot readings refundable?

No. All readings are non-refundable once purchased.

This includes dissatisfaction with a reading, its interpretation, or its outcome.

Are rituals refundable?

No. Ritual purchases are final sale and non-refundable once purchased.

For custom rituals, SznOfDai may review a request and request modifications or decline a request if it does not align with our ethics or boundaries.

If SznOfDai declines a custom ritual request, a refund will be issued.

RITUAL OILS & PRODUCTS

What are SznOfDai ritual oils?

SznOfDai ritual oils are handcrafted and spiritually prepared products created around specific intentions for use within your spiritual practice.

Each blend has its own intention and formulation.

How can I use my ritual oil?

Depending on the intention of the oil, it may be incorporated into your spiritual practice through:

• Anointing yourself
• Dressing candles
• Dressing petitions
• Dressing ritual tools
• Anointing personal items
• Appropriate ritual work
• Spiritual baths

Each oil comes with an information card with additional information about that specific blend.

Can I use the oils on my skin?

Ritual oils are for external use.

Because botanical ingredients may cause sensitivity or allergic reactions, we strongly recommend performing a patch test before applying an oil directly to your skin.

Discontinue use if irritation occurs.

Can I ingest ritual oils?

No.

Our ritual oils are for external use only and are not intended for internal consumption.

Are your products medical treatments?

No. SznOfDai products are intended for spiritual, devotional, energetic, and metaphysical use only.

Nothing sold or provided by SznOfDai constitutes medical, legal, psychological, or financial advice.

Do your products guarantee specific results?

No.

Specific results are not guaranteed. Outcomes may vary based on intention, consistency, personal alignment, free will, and external circumstances.

How old do I have to be to purchase?

You must be 18 or older to purchase SznOfDai products or services.

TAROT READINGS

Where can I get a Tarot reading?

Live Tarot readings are available through TikTok Live.

Follow SznOfDai on TikTok and turn on notifications so you don’t miss Live sessions.

Live announcements and schedule updates may also be shared through the SznOfDai newsletter.

Do you offer private readings?

Yes!

Private readings are conducted through Zoom during the time frame you select when booking.

Available dates and times are shown when booking.

Do you offer private questions?

Yes.

Private questions allow you to submit a specific question without booking a scheduled Zoom session.

You submit your question and receive your answer in a PDF delivered by email.

What’s the difference between a private question and a private reading?

A private question is submitted electronically and answered through a PDF delivered by email.

A private reading is a scheduled Zoom session conducted during your selected appointment time.

Can I reschedule my private reading?

Rescheduling is not guaranteed and is handled on a case-by-case basis.

When does my reading turnaround begin?

Turnaround begins once payment has been confirmed and all required client information has been received.

Missing or incomplete information may delay completion of your reading.

 

CANDLE RITUALS

What are candle rituals?

Candle rituals are spiritual workings performed around a specific intention.

Intentions may include love, protection, prosperity, healing, attraction, success, clearing, and other personal intentions.

Rituals may be performed according to spiritual timing, including guidance regarding days, moon phases, and other timing considerations.

I’m not sure which ritual I should book. Can I get help?

Yes!

You can book a complimentary ritual consultation if you’re unsure which ritual is appropriate for your situation.

If you book a ritual within 7 days of your completed consultation, you’ll receive $11.11 off your ritual.

What if none of the consultation times work for me?

Email customerservice@sznofdai.com.

Accommodations can be made when possible.

How long do rituals take?

Turnaround depends on the type of ritual selected.

Standard Rituals

• Single: 10–14 days
• Bundle of 2 or more: 14–21 days

Expedited Standard Rituals

• Single: 5–7 days
• Bundle of 2 or more: 8–12 days

Custom Rituals

• Single: 21–30 days
• Bundle of 2 or more: 30–45 days

Expedited Custom Rituals

• Single: 10–14 days
• Bundle of 2 or more: 21–30 days

Spiritual timing may affect when certain work is performed.

Can I purchase multiple rituals together?

Yes.

Bundles of two or three rituals may be performed together or separately depending on the nature of the work and what is determined during consultation.

Each ritual is individually documented and receives its own updates and report.

What information do I need to provide for a ritual?

Certain rituals, particularly custom work, require client information before the ritual can begin.

Turnaround begins once payment is confirmed and all required information has been received.

Missing information can delay your ritual.

Will I receive updates about my ritual?

Yes.

Ritual updates and reports are delivered by email.

Standard rituals include:

• Start update
• Completion update
• Photos
• Burn report
• Divination results
• Ritual Boost recommendations if Spirit indicates one is needed

Custom rituals include:

• Start update
• Completion update
• Photos
• Burn report
• Divination results
• Additional updates related to individual ritual components
• Ritual Boost recommendations if Spirit indicates one is needed

What is a Ritual Boost?

A Ritual Boost is additional spiritual work that may be recommended if Spirit indicates that additional support would be beneficial.

A Ritual Boost may be self-guided or booked as an additional ritual.

It is never required.

Will my ritual guarantee a specific outcome?

No.

Rituals are powerful spiritual tools, but they do not override free will or guarantee a specific outcome.

All rituals are provided for spiritual purposes only and are not medical, legal, psychological, or financial services.

What are custom rituals?

Custom rituals are personalized workings created around a specific intention or situation.

A consultation is required before booking custom ritual work.

Custom requests are reviewed on a case-by-case basis.

SznOfDai may request modifications to a ritual or decline a request if it does not align with our ethics or spiritual boundaries.

If a custom request is declined, a refund will be issued.

RITUAL CONSULTATIONS

What are ritual consultations for?

Ritual consultations are complimentary conversations designed to help determine whether ritual work is appropriate for your situation and which type of working may be the best fit.

Are ritual consultations free?

Yes. Ritual consultations are complimentary.

Do I have to book a ritual after my consultation?

No.

A consultation does not obligate you to purchase anything.

If you do decide to book a ritual within 7 days of your completed consultation, you’ll receive $11.11 off your ritual.

SZN PASS

What is the SZN Pass?

The SZN Pass is SznOfDai’s monthly membership program.

Membership benefits include perks such as:

• Free oils
• Exclusive access
• Member discounts
• Free readings
• Other benefits associated with your membership tier

How does SZN Pass billing work?

SZN Pass is a monthly recurring membership that automatically renews each billing cycle unless cancelled.

Can I cancel my SZN Pass?

Yes.

You can cancel your membership through your account at any time.

Your cancellation takes effect at the end of your current paid billing cycle, and you retain access through the end of that cycle.

Do I get a refund if I cancel?

No.

Cancelling your SZN Pass does not result in a refund or credit for the current billing period.

What happens to unused membership benefits?

Monthly benefits expire at the end of each billing cycle.

Unused benefits do not roll over, accumulate, convert to cash, or become account credit.

What happens if my membership payment fails?

A failed payment results in immediate suspension of SZN Pass access.

Benefits missed during a payment issue are not the responsibility of SznOfDai.

Can I change my SZN Pass tier?

Yes.

Tier changes begin with the next billing cycle.

A downgrade resets your loyalty streak for the new tier.

What is the SZN Pass quarterly loyalty reward?

Members may receive a quarterly loyalty reward after maintaining an active membership in good standing for 3 consecutive months.

Cancelling your membership resets your loyalty streak.

If you later resubscribe, a new loyalty streak begins.

Quarterly loyalty rewards are non-transferable and have no cash value.

Can SZN Pass pricing change?

Yes.

SznOfDai reserves the right to change membership pricing with reasonable notice.

🤎 STILL NEED HELP?

If you didn’t find what you were looking for, we’re happy to help.

For questions about your order, products, shipping, Tarot readings, rituals, SZN Pass, Dai Points, or anything else related to SznOfDai, contact:

customerservice@sznofdai.com

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.