SHIPPING POLICY

SZN of Dai

Last Updated: July 17, 2026

Thank you for shopping with SZN of Dai. Please review the information below carefully regarding order processing and shipping before completing your purchase.

Processing Time

All products are handcrafted and spiritually prepared to order.

Current processing time: up to 4 weeks unless otherwise stated on the product page.

Processing time refers to the preparation of your order before shipment. It does not include carrier transit time.

Orders ship only after the processing period has been completed. Placing an order confirms your agreement to these timelines.

Domestic Shipping (United States)

Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please ensure your email is entered correctly at the time of purchase.

Domestic orders are shipped via USPS. Delivery typically takes 3–7 business days after shipment, depending on destination.

Shipping timeframes are carrier estimates and are not guaranteed.

International Shipping (Including Canada)

International delivery times vary by location and customs processing. Orders shipped to Canada typically arrive within 7–21 business days after shipment, though delays may occur due to customs inspections or border processing.

Buyers are solely responsible for any customs duties, import taxes, or fees imposed by their country. SZN of Dai is not responsible for customs delays or any additional charges incurred upon delivery.

Carrier Responsibility

Once a package has been handed to the shipping carrier, delivery is managed entirely by that provider. SZN of Dai is not responsible for:

• Carrier delays

• Weather-related delays

• Customs delays

• Lost or stolen packages marked as delivered

• Packages delayed in transit

If your package appears delayed or missing, please contact the carrier directly to initiate an investigation using the tracking number provided in your shipping confirmation email.

In the event the carrier confirms a package as lost, please contact us at support@sznofdai.com. We will review the situation on a case by case basis. SZN of Dai is not obligated to replace or refund orders confirmed lost or stolen by the carrier, but we will do our best to assist where possible.

Incorrect Shipping Information

Customers are responsible for entering accurate shipping details at checkout. Please review your shipping address carefully before completing your purchase.

SZN of Dai is not responsible for orders delivered to incorrectly entered addresses. If a package is returned to us due to an address error, the customer will be responsible for reshipping fees before the order is resent.

Damaged Packages

If your order arrives damaged, please contact us at support@sznofdai.com within 48 hours of delivery with clear photos of:

• The damaged item(s)

• The interior packaging

• The exterior shipping box

Claims submitted without photo documentation or after the 48 hour window will not be eligible for review.

We will review submitted documentation and respond within 3–5 business days with our determination and any applicable next steps.

Contact

For shipping questions or concerns, please contact:

support@sznofdai.com